Terms of Service

Version 1.0 — last updated: 17 July 2026.

These Terms of Service ("Terms") govern your use of the FWRD platform — the self-serve website builder at app.fwrd.digital, including the login-less /start onboarding (together, the "Platform"). They are between you and FWRD Digital ("FWRD", "we", "us"). Your use of the Platform's software is also subject to the End-User Licence Agreement (EULA), and your data is handled per our Privacy Policy.

1. Acceptance

1. By creating an account, starting a project on /start, or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
2. If you use the Platform on behalf of an organisation, you confirm you are authorised to bind that organisation, and "you" refers to that organisation.

2. The service

1. The Platform lets you generate, edit, publish and manage a website with the help of an AI assistant. Features, limits and availability may change as we develop the product.
2. The Platform, including AI-generated output, is provided on an "as-is" and "as-available" basis. We do not warrant that generated content is accurate, complete, lawful or fit for a particular purpose — you are responsible for reviewing and approving what you publish (see §4 and §7).

3. Accounts and eligibility

1. You must be at least 16 years old (or the age of digital consent in your country) to create an account.
2. You provide accurate account information and keep your login credentials confidential. You are responsible for activity that occurs under your account.
3. Notify us at [email protected] if you suspect unauthorised use of your account.

4. Your content and responsibility

1. "Your Content" means everything you submit, upload, generate or publish through the Platform — text, images, business information, and the resulting website.
2. You are solely responsible for Your Content and for ensuring you have the rights to use and publish it. You represent that Your Content does not infringe the rights of others and complies with applicable law.
3. You grant FWRD a non-exclusive, worldwide licence to host, store, reproduce, process and display Your Content only to the extent needed to provide and operate the Platform (including sending it to our sub-processors, such as the AI model provider described in the Privacy Policy). This licence ends when you delete the content or your account, save for backups that age out normally and records we must keep by law.
4. We do not claim ownership of Your Content.

5. Acceptable use

You must not use the Platform, and must not publish or transmit content through it, to:

1. break any applicable law or regulation, or facilitate an illegal act;
2. publish, host or distribute content that is unlawful, including child sexual abuse material, content that sexualises minors, incitement to violence or terrorism, or unlawful hate speech;
3. infringe intellectual property, privacy, publicity or other rights of any person (including using others' text, images, logos or trademarks without permission);
4. engage in fraud, scams, phishing, deceptive impersonation of a person or organisation, or misleading commercial practices;
5. distribute malware, run phishing or credential-harvesting pages, or use the Platform to attack, probe or disrupt any system;
6. send spam or unsolicited bulk messaging, or publish content that is defamatory, harassing, or a serious invasion of privacy;
7. publish adult sexual content, or content promoting illegal goods, weapons, or regulated substances, where doing so is unlawful or where we prohibit it;
8. abuse, overload, reverse-engineer, or circumvent the technical limits, security, or usage restrictions of the Platform or its AI features (see also the EULA);
9. resell, sublicense or provide the Platform as a service to third parties except as we expressly permit.

You are responsible for the personal data of others that you place on your site or into the builder, and for having a lawful basis to do so. Where FWRD processes such data on your behalf, we act as your processor under Article 28 GDPR; a data processing agreement is available on request.

6. Enforcement — removal, suspension and termination

1. We may review content and activity for compliance with these Terms, but we are not obliged to monitor Your Content and are not responsible for it.
2. We may remove or disable access to any content, and suspend or take down any site, project or account, that we reasonably believe breaches these Terms or the law, or that exposes FWRD, its providers or third parties to legal or security risk. Where practical and lawful we give you notice and an opportunity to fix the issue; for serious or clearly illegal breaches (for example unlawful content, malware, phishing, or a risk to others' safety), we may act immediately and without prior notice.
3. You can report abuse or unlawful content hosted on the Platform to [email protected]. We handle notices in line with applicable law, including our obligations as a hosting service.
4. Repeated or severe breaches may result in permanent termination of your account without refund of any fees paid.

7. AI features

1. The Platform uses a third-party AI model to generate and edit content from the input you provide. How that input is processed, and by whom, is described in the Privacy Policy.
2. AI output can be wrong, outdated, or unintentionally similar to existing material. You must review AI output before publishing it and are responsible for the content you choose to publish. FWRD gives no warranty as to the accuracy, originality or legal compliance of AI output.

8. Availability and changes

1. We aim for a reliable service but do not guarantee uninterrupted availability. We may perform maintenance, and may modify, suspend or discontinue features. Live status is published at /status.
2. We may update these Terms. Material changes are announced on this page or in the Platform; continued use after the effective date means you accept the updated Terms.

9. Fees

1. Some features are free and others may be paid. Where a feature is paid, the price and billing terms are shown before you buy. Unless stated otherwise, fees are exclusive of VAT.

10. Disclaimers and liability

1. To the maximum extent permitted by law, the Platform is provided without warranties of any kind, express or implied.
2. FWRD is not liable for indirect or consequential loss, including lost profit, lost data, lost savings, or business interruption. FWRD's total liability arising from or in connection with the Platform is limited, per event (a series of related events counting as one), to the lower of (a) the fees you paid FWRD for the Platform in the twelve months before the event, or (b) EUR 500. For free use of the Platform, FWRD's aggregate liability is limited to EUR 100.
3. Nothing in these Terms excludes liability that cannot be excluded under mandatory law, including for intent or deliberate recklessness.

11. Termination by you

1. You may stop using the Platform and delete your account at any time. On deletion we remove your sites and content per the retention rules in the Privacy Policy.

12. Governing law and disputes

1. These Terms are governed exclusively by Dutch law. The applicability of the Vienna Sales Convention (CISG) is excluded.
2. Disputes are submitted to the competent court in the district where FWRD is established, unless mandatory law designates another court (for consumers, the court of your place of residence where the law so provides).

Contact

FWRD Digital · Utrecht, NL · CoC 42057087 · VAT NL005461307B53 · [email protected]