Terms of Service

Version 1.5, last updated: 5 October 2026.

These Terms of Service ("Terms") govern your use of the FWRD platform — the self-serve website builder at app.fwrd.digital, including the login-less /start onboarding (together, the "Platform"). They are between you and FWRD Digital, established at Utrechtseweg 95-3, 3702 AA Zeist, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 42057087 ("FWRD", "we", "us"). Your use of the Platform's software is also subject to the End-User Licence Agreement (EULA), and your data is handled per our Privacy Policy.

1. Acceptance

1. By creating an account, starting a project on /start, or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
2. If you use the Platform on behalf of an organisation, you confirm you are authorised to bind that organisation, and "you" refers to that organisation.

2. The service

1. The Platform lets you generate, edit, publish and manage a website with the help of an AI assistant. Features, limits and availability may change as we develop the product.
2. If you are a business customer, the Platform, including AI-generated output, is provided on an "as-is" and "as-available" basis. If you are a consumer, you are entitled to a Platform that conforms to the contract, as the law provides (see §10). In either case we do not warrant that AI-generated content is accurate, complete, lawful or fit for a particular purpose; you are responsible for reviewing and approving what you publish (see §4 and §7).

3. Accounts and eligibility

1. You must be at least 16 years old (or the age of digital consent in your country) to create an account.
2. You provide accurate account information and keep your login credentials confidential. You are responsible for activity that occurs under your account.
3. Notify us at hey@fwrd.digital if you suspect unauthorised use of your account.

4. Your content and responsibility

1. "Your Content" means everything you submit, upload, generate or publish through the Platform — text, images, business information, and the resulting website.
2. You are solely responsible for Your Content and for ensuring you have the rights to use and publish it. You represent that Your Content does not infringe the rights of others and complies with applicable law.
3. You grant FWRD a non-exclusive, worldwide licence to host, store, reproduce, process and display Your Content only to the extent needed to provide and operate the Platform (including sending it to our sub-processors, such as the AI model provider described in the Privacy Policy). This licence ends when you delete the content or your account, save for backups that age out normally and records we must keep by law.
4. We do not claim ownership of Your Content.

5. Acceptable use

You must not use the Platform, and must not publish or transmit content through it, to:

1. break any applicable law or regulation, or facilitate an illegal act;
2. publish, host or distribute content that is unlawful, including child sexual abuse material, content that sexualises minors, incitement to violence or terrorism, or unlawful hate speech;
3. infringe intellectual property, privacy, publicity or other rights of any person (including using others' text, images, logos or trademarks without permission);
4. engage in fraud, scams, phishing, deceptive impersonation of a person or organisation, or misleading commercial practices;
5. distribute malware, run phishing or credential-harvesting pages, or use the Platform to attack, probe or disrupt any system;
6. send spam or unsolicited bulk messaging, or publish content that is defamatory, harassing, or a serious invasion of privacy;
7. publish adult sexual content, or content promoting illegal goods, weapons, or regulated substances, where doing so is unlawful or where we prohibit it;
8. abuse, overload, reverse-engineer, or circumvent the technical limits, security, or usage restrictions of the Platform or its AI features (see also the EULA);
9. resell, sublicense or provide the Platform as a service to third parties, except as a reseller we have admitted for that purpose (see §14).

You are responsible for the personal data of others that you place on your site or into the builder, and for having a lawful basis to do so. Where FWRD processes personal data on your behalf, FWRD acts as a processor within the meaning of Article 28 GDPR. In that case our data processing agreement (https://app.fwrd.digital/voorwaarden/verwerkersovereenkomst) forms part of these Terms; by agreeing to the Terms you also agree to the data processing agreement. In case of conflict the data processing agreement prevails as far as personal data is concerned.

6. Enforcement — removal, suspension and termination

1. We may review content and activity for compliance with these Terms, but we are not obliged to monitor Your Content and are not responsible for it.
2. We may remove or disable access to any content, and suspend or take down any site, project or account, that we reasonably believe breaches these Terms or the law, or that exposes FWRD, its providers or third parties to legal or security risk. Where practical and lawful we give you notice and an opportunity to fix the issue; for serious or clearly illegal breaches (for example unlawful content, malware, phishing, or a risk to others' safety), we may act immediately and without prior notice.
3. You can report abuse or unlawful content hosted on the Platform to hey@fwrd.digital. We handle notices in line with applicable law, including our obligations as a hosting service.
4. Repeated or severe breaches may result in permanent termination of your account without refund of any fees paid.

7. AI features

1. The Platform uses a third-party AI model to generate and edit content from the input you provide. How that input is processed, and by whom, is described in the Privacy Policy.
2. AI output can be wrong, outdated, or unintentionally similar to existing material. You must review AI output before publishing it and are responsible for the content you choose to publish. FWRD gives no warranty as to the accuracy, originality or legal compliance of AI output.

8. Availability and changes

1. We aim for a reliable service but do not guarantee uninterrupted availability. We may perform maintenance, and may modify, suspend or discontinue features. Live status is published at /status.
2. We may update these Terms. Material changes are announced on this page or in the Platform; continued use after the effective date means you accept the updated Terms.

9. Fees

1. Some features are free and others may be paid. Where a feature is paid, the price and billing terms are shown before you buy. Unless stated otherwise, fees are exclusive of VAT.
2. A paid subscription renews automatically each month or each year until you cancel. You can cancel at any time, with effect from the end of the current period.
3. On the first payment of your first subscription you get thirty days money back, no reason needed. When else you get money back, and how, is set out in our Refund Policy, which forms part of these Terms.

10. Disclaimers and liability

1. Paragraphs 2 and 3 apply only to business customers: you use the Platform for your trade, business or profession, or on behalf of an organisation (§1.2).
2. For business customers, to the maximum extent permitted by law, the Platform is provided without warranties of any kind, express or implied.
3. Towards business customers, FWRD is not liable for indirect or consequential loss, including lost profit, lost data, lost savings, or business interruption. FWRD's total liability towards a business customer arising from or in connection with the Platform is limited, per event (a series of related events counting as one), to the lower of (a) the fees you paid FWRD for the Platform in the twelve months before the event, or (b) EUR 500. For free use of the Platform, that aggregate liability is limited to EUR 100.
4. If you are a consumer, paragraphs 2 and 3 and the "as-is" basis in §2.2 do not apply to you. FWRD is liable to you as the law provides, without prejudice to mandatory consumer law, and you keep every right the law gives you as a consumer.
5. Nothing in these Terms excludes liability that cannot be excluded under mandatory law, including for intent or deliberate recklessness.

11. Termination by you

1. You may stop using the Platform and delete your account at any time. On deletion we remove your sites and content per the retention rules in the Privacy Policy.

12. Governing law and disputes

1. These Terms are governed by Dutch law, unless mandatory law provides otherwise; if you are a consumer, the mandatory consumer law of your country of residence continues to apply to you. The applicability of the Vienna Sales Convention (CISG) is excluded.
2. Disputes are submitted to the competent court of the District Court of Midden-Nederland (Rechtbank Midden-Nederland), unless mandatory law designates another court. If you are a consumer, you may, within one month after we have invoked this clause in writing, choose the court that has jurisdiction under the law instead.

13. Domain registration

1. You can order a domain name through the Platform. FWRD registers the domain as a reseller via its upstream registrar (Cloudflare Registrar). For operational reasons the domain is registered under FWRD's registrant contact, with WHOIS privacy enabled where the registry allows it. You are and remain the beneficial owner of the domain: it is registered for you, at your request and for your use.
2. On request we will cooperate free of FWRD charges with a transfer of the domain to another registrar or holder, subject to the applicable registry rules (such as the 60-day lock after a new registration or a recent transfer).
3. No refunds. A domain registration is performed immediately after payment and is irreversible at the registry. By ordering, you expressly request immediate performance and acknowledge that your statutory right of withdrawal lapses once the registration has been fully performed (art. 6:230p under d Dutch Civil Code). Fees paid for domain registration and renewal are non-refundable.
4. Domain registrations renew automatically each year at the price shown when you ordered (or as since communicated). This also applies where the first year was offered free of charge as part of a plan promotion. You can cancel the renewal at any time; the domain then remains usable until its expiry date and lapses afterwards. Renewal fees that have already been charged (renewal is attempted roughly 30 days before expiry) are not reversed.
5. The domain subscription is separate from your plan subscription: cancelling your plan does not cancel your domain, and cancelling your domain does not cancel your plan.
6. If a registration fails after payment — for example because the name was taken in the meantime — we refund the domain fee in full. This is the only case in which domain fees are refunded.

14. Resellers

1. You may resell the Platform or provide it as a service to others only if we have admitted you as a reseller, and only within the arrangements we make with you about that.
2. If someone orders through a reseller's payment link, FWRD is that customer's contracting party for the Platform and for the one-off amount FWRD invoices through that payment link. These Terms and the Refund Policy (see §7 there) apply to those.
3. For everything else the reseller agrees with or does for its customer, such as design, copywriting, advice, support and its own pricing arrangements, the reseller itself is its customer's contracting party. FWRD is not a party to that.
4. A reseller acts in its own name and not on behalf of FWRD. It makes no commitments on FWRD's behalf and makes no arrangements about the Platform that go beyond these Terms.
5. If a reseller sells to consumers, it complies with consumer law for its own offer itself, including the information duties towards consumers (art. 6:230m Dutch Civil Code).

Contact

FWRD Digital · Utrechtseweg 95-3, 3702 AA Zeist, the Netherlands · KvK 42057087 · VAT NL005461307B53 · hey@fwrd.digital